Return & Refund Policy

Effective Date: 10th June 2026

1. Our Commitment

We want you to love every ByDolly purchase. If something isn't right, we're here to help.

2. Change of Mind Returns

We do not accept change-of-mind returns. If you would like to discuss this further please contact us first at mahnie@bydolly.com.au

3. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receipt with:

• Your order number
• A clear photo of the damage

We will offer a replacement, exchange, or full refund — your choice.

4. Australian Consumer Law

Our policies operate in addition to your rights under the Australian Consumer Law (ACL). You are always entitled to a remedy for major failures regardless of our policy.

5. Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method.